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Lead Retail Associate

3 months ago

Mansfield, Ohio, United States DICK'S SPORTING GOODS INC Full time
OVERVIEW:

At DICK'S Sporting Goods, we are passionate about the transformative power of sports. Our team is dedicated to fostering confidence and enthusiasm by equipping athletes with the tools they need to pursue their aspirations.

We prioritize building an inclusive and diverse workforce that mirrors the communities we serve.

ROLE SUMMARY:

The Lead plays a pivotal role in executing brand standards and enhancing the teammate experience.

Under the guidance of the Assistant Store Manager and Store Manager, the Lead becomes the in-store authority for their specific department. Their focus is on delivering exceptional service to customers while providing clear direction to fellow teammates.

By leading through example, demonstrating empathy, resilience, optimism, and collaboration, they set themselves apart.


KEY RESPONSIBILITIES:
  • Contributes to building a strong team by participating in in-store interviews and department tours.
  • Fosters a people-first culture by connecting with every teammate, building mutual trust and respect, and enhancing store recognition.
  • Plans and organizes tasks 30 days in advance with the Assistant Store Manager, ensuring effective strategies and alignment on workforce needs for daily assignments, projects, or events.
  • Utilizes teammates strategically to meet brand standards, execute programs, and prioritize tasks effectively.
  • Maintains company merchandising and presentation standards by adhering to established guidelines for floor sets, signage, pricing, inventory, and replenishment.
  • Assists the store leadership team with general supervision in accordance with company policies and procedures.
  • Facilitates training for teammates on company procedures, including onboarding new hires and cross-training existing staff.
  • Prioritizes coaching and development for self and others, providing hands-on guidance and explaining the rationale behind tasks and processes.
  • Leads by example to support the organization's vision, helping teammates understand how their roles contribute to common goals and an outstanding shopping experience.
  • Creates an inclusive environment where all individuals, both teammates and customers, feel welcome, safe, and respected.
  • Adheres to established safety, loss prevention, and operational procedures, maintaining confidentiality of company information.
  • Embraces a collaborative approach to support the team across the store.
  • Performs additional tasks as assigned by management.

LEADERSHIP QUALITIES:

Our Leadership Competencies define the essential behaviors for effective leaders who drive business success and cultivate talent.

We expect our Store leaders to exemplify the following competencies:

  • Ensures Accountability
  • Customer-Focused
  • Collaborative
  • Instills Trust
  • Decision-Making Abilities
  • Action-Oriented
  • Engagement Driver
  • Talent Developer
  • Effective Team Building Skills
  • Plans & Aligns

QUALIFICATIONS:
  • Flexible availability, including nights, weekends, and holidays.
  • Previous retail sales or customer service experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift items weighing between 15 to 35 lbs. repetitively.
  • Capability to work extended periods (up to 4 hours) standing or walking.
  • Ability to work at heights greater than 4 feet using ladders or aerial devices.
  • Ability to perform repetitive motions for short durations (up to 2 hours continuously).