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Syndicated Loan Market Specialist
1 month ago
Versana is a data and technology company dedicated to transforming the syndicated loan market. Our mission is to provide unparalleled transparency and efficiency to the industry through our cutting-edge platform.
About the Role:
We are seeking a skilled and results-driven Client Support Specialist to join our team. As the primary point of contact for client issue resolution, you will represent Versana while interacting with top-tier clients and relaying their feedback to our product and technology teams. Your expertise in syndicated loans and our platform will be essential in driving our development efforts.
Key Responsibilities:
- Develop and maintain subject matter expertise in syndicated loans and our platform.
- Troubleshoot complex issues spanning multiple technologies.
- Own and manage client issues throughout their support lifecycle.
- Collaborate with internal teams to resolve client issues.
- Synthesize client feedback and clearly communicate it to internal teams.
- Proactively monitor our production platform to identify and manage potential issues.
Requirements:
- 2-5 years of hands-on technical client support experience with a track record of exceptional customer service.
- Knowledge of financial products or experience in a fintech company.
- Knowledge of relational databases and ability to write basic SQL queries.
- Understanding of SDLC.
- Knowledge of object-oriented programming.
- Familiarity with RESTful APIs.
- Experience with ticketing systems and support workflows.
- Willingness, flexibility, and commitment to thrive in a startup environment.
- Ability to work effectively in a team setting and be a hands-on team member.
- Strong multi-tasking skills to manage cross-functional responsibilities.
- Strong verbal and written communication.
Nice to Have:
- Experience with syndicated loans.
- Knowledge of Loan IQ.
- Knowledge of Institutional Lending.
- Exposure to capital markets.
Compensation:
$70,000 - $110,000 per year.
Equal Opportunity Employer:
Versana is committed to providing equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
