Operations Manager

6 days ago


East Greenville, Pennsylvania, United States Trotter Workforce Full time
Job Title: Operations Manager

Trotter Workforce is seeking an experienced Operations Manager to oversee the management of our rental operations, including fleet and vendor management, while driving profitable growth and customer satisfaction.

Key Responsibilities:
  • Conduct thorough inspections of inbound and outbound trailers, documenting damage and billing customers accordingly.
  • Utilize mechanical expertise to guide mechanics in assessing and diagnosing issues, providing recommendations for repair or maintenance.
  • Process rental reservations and contracts, ensuring seamless customer experiences.
  • Manage road calls for rental units, facilitating effective communication with customers and vendors.
  • Perform routine yard inventories, maintaining accurate records and optimizing inventory levels.
  • Negotiate and procure services from vendors, developing and maintaining strong relationships.
  • Oversee maintenance of customer, vendor, and trailer files, including review of pricing and approval of vendor invoicing.
  • Lead and manage Rental Operations employees and drivers, fostering a culture of excellence and accountability.
  • Collaborate with the Service Manager to coordinate the completion of work orders, ensuring timely and efficient resolution of issues.
  • Identify opportunities to develop new customers and maintain existing relationships, driving business growth and customer loyalty.
  • Interface with corporate accounting and administration, as well as other branch locations, as needed.
  • Maintain company equipment, ensuring optimal performance and efficiency.
Requirements:
  • Minimum 2 years' experience in the trailer industry, with a strong background in mechanical operations.
  • Proven leadership skills, with the ability to motivate and manage staff effectively.
  • Excellent communication skills, with the ability to discuss client needs and negotiate with vendors.
  • Dry van and refrigerated trailer knowledge, with a strong understanding of rental leasing operations.
  • Ability to delegate tasks and follow up on progress, ensuring seamless execution of responsibilities.
  • Good computer skills, with proficiency in relevant software and systems.
Benefits:

Trotter Workforce offers a comprehensive benefits package, including health, dental, vision, and 401K, to support the well-being and career growth of our employees.


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