Product Quality Specialist

7 hours ago


MN United States GN Group Full time
Product Quality Technician Role

The Product Quality Technician plays a crucial role in ensuring the highest quality standards are met in our products. This position is responsible for conducting thorough investigations of devices with alleged deficiencies reported through customer complaints in Salesforce.

Key Responsibilities:
  • Collaborate with customer-facing teams to ensure complaint cases are complete with accurate information necessary for subject matter experts to conduct an in-depth investigation.
  • Evaluate and troubleshoot devices/accessories to assist in the root cause analysis of complaints.
  • Process new orders received in Product Quality by maintaining proper documentation and organization.
  • Fulfill customer expectations through complaint responsiveness in a timely manner and provide feedback to the customer when requested.
  • Understand and follow requirements (FDA Regulations, ISO 13485, etc.) for complaint handling.
  • Perform electro-acoustical testing on device hardware.
  • Organize, plan, and arrange intercompany complaint shipments (e.g., to headquarters).
  • Review and monitor monthly customer feedback cases.
  • Maintain customer centricity and a quality mindset in all tasks.
Competencies:
  • Quality Systems knowledge
  • Familiarity with ISO quality standards
  • Familiarity with FDA CFR 820
  • Proficient in Microsoft Office: Excel, Word, and PowerPoint, Outlook, Teams
  • Proficient in Salesforce
  • Proficiency in both verbal and written communication, along with the ability to collaborate effectively with team members from various functions.
  • Skilled at completing tasks on their own.
  • Advanced organizational skills for document maintenance and storage.
  • Effective internal and external communication skills.
Requirements:
  • High School diploma or GED
  • 1-2 years in complaint management/investigations or technical support in med-tech or hi-tech consumer technology industries.
  • Experience or interest in hearing instruments, accessories, programming, and fitting software.
  • Clinical experience is considered an added bonus.
Working Environment:

Manufacturing facility and office environment

Physical Demands:

Sitting, standing, lifting, bending, reaching, no more than 20 lbs.

Position Type and Expected Hours of Work:

Full-time position + Monday-Friday

At GN Group, we value our employees and offer competitive wages and benefits, including generous benefits, 401k with company match, paid parental leave, and more.

We are an equal opportunity/affirmative action employer committed to cultural diversity in the workplace.



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