Customer Service Representative
3 weeks ago
Horizon Farm Credit is seeking a skilled Customer Care Specialist to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and promoting our products and services.
Key Responsibilities:- Provide prompt and courteous service to customers via phone and email
- Process customer convenience service requests and handle general account inquiries
- Promote our products and services to customers
- Perform a wide variety of customer-facing duties, including customer service, customer success, and administrative tasks
- Excellent communication and interpersonal skills
- Moderate to thorough knowledge of computer software applications
- Ability to answer routine customer questions and concerns independently
- General knowledge of clerical and administrative duties to support branch operations
- Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments
- Ability to initiate, organize, and prioritize work and maintain confidentiality
- Possess strong problem-solving skills
- Regular, predictable, and reliable attendance is required
- Ability to work branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.)
- Adaptable and flexible to a changing work environment
- Competitive compensation and benefits packages for full-time employees
- Medical insurance with dental and vision care options
- 401(k) with significant employer matching
- Paid time off, holidays, and volunteer time to support work/life balance
- Tuition reimbursement and training opportunities
- Student loan reimbursement
- Leadership and career development opportunities
- Paid maternity and bonding leave
- Paid short-term disability
- Fun and inclusive work environment
Salary Range: $40,000 - $50,000, depending on experience.
Equal Opportunity Employer including veterans and individuals with disabilities.
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