Customer Service Representative

3 weeks ago


Shoemakersville, Pennsylvania, United States Horizon Farm Credit Full time
Customer Care Specialist

Horizon Farm Credit is seeking a skilled Customer Care Specialist to provide exceptional service to our customers. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and promoting our products and services.

Key Responsibilities:
  • Provide prompt and courteous service to customers via phone and email
  • Process customer convenience service requests and handle general account inquiries
  • Promote our products and services to customers
  • Perform a wide variety of customer-facing duties, including customer service, customer success, and administrative tasks
Requirements:
  • Excellent communication and interpersonal skills
  • Moderate to thorough knowledge of computer software applications
  • Ability to answer routine customer questions and concerns independently
  • General knowledge of clerical and administrative duties to support branch operations
  • Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments
  • Ability to initiate, organize, and prioritize work and maintain confidentiality
  • Possess strong problem-solving skills
  • Regular, predictable, and reliable attendance is required
  • Ability to work branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.)
  • Adaptable and flexible to a changing work environment
What We Offer:
  • Competitive compensation and benefits packages for full-time employees
  • Medical insurance with dental and vision care options
  • 401(k) with significant employer matching
  • Paid time off, holidays, and volunteer time to support work/life balance
  • Tuition reimbursement and training opportunities
  • Student loan reimbursement
  • Leadership and career development opportunities
  • Paid maternity and bonding leave
  • Paid short-term disability
  • Fun and inclusive work environment

Salary Range: $40,000 - $50,000, depending on experience.

Equal Opportunity Employer including veterans and individuals with disabilities.



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