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Automotive Store Manager

2 months ago

Henderson Nevada, United States Tire Choice Auto Service Centers Full time
Store Manager Job Description

The Store Manager plays a pivotal role in driving the success of our tire service centers. Reporting to the District Manager, this individual is responsible for providing daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Managers.

Key Responsibilities:
  • Develop and implement sales plans to achieve sales goals and promote a consistent 5-star Guest experience.
  • Ensure thorough knowledge of services and products, as well as the automotive industry, to effectively introduce tire and service products to guests.
  • Provide direction and oversight to other technicians and assist where needed with services/repairs.
  • Manage the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
  • Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
  • Audit courtesy inspections performed by teammates and maintain a clean and well-maintained store environment.
  • Schedule guest appointments and assign teammates according to their skill level for timely completion of vehicle services/repairs.
  • Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
  • Attend to all guest needs in areas of sales, service, complaints, and adjustments.
  • Build guest relationships to maximize customer satisfaction, loyalty, and retention.
  • Understand and adhere to company policies and procedures, Governmental standards, and safety protocols.

This role requires a strong understanding of the automotive industry, excellent leadership and communication skills, and the ability to work in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.