Optical Care Specialist

1 month ago


San Jose, California, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled and customer-focused Eye Care Advisor to join our team at LensCrafters. As a key member of our team, you will be responsible for delivering exceptional patient care and ensuring a seamless experience for our customers.

Key Responsibilities
  • Provide exceptional patient care and attention to detail in all interactions
  • Deliver the LensCrafters Experience by integrating the Brand Story and ensuring flawless execution of the patient experience
  • Greets customers promptly and answers the telephone in a friendly and courteous manner
  • Explains all required paperwork, tests, products, and services to patients
  • Reviews prescriptions and patient information carefully and identifies special needs
  • Shows patience and courtesy to indecisive or difficult customers and patients
  • Performs work accurately and thoroughly despite time pressure and customer volume
  • Identifies situations involving unsatisfied customers and acts quickly for resolution
  • Handles and files all patient records in an organized and efficient manner in accordance with HIPAA
  • Places contact lens orders, processes shipments, and properly submits invoices for payment
  • Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details
  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines
  • Maintains a safe working environment for all associates/patients
Requirements
  • High School graduate or equivalent
  • Strong customer service skills (internal and external)
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise
Preferred Qualifications
  • Previous experience in customer service, retail, and/or optical
  • Strong interpersonal skills

We offer a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.



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