Technical Service Representative

6 days ago


Yonkers, New York, United States Lighthouse Professional Services Full time
About the Role

We are seeking a talented Help Desk Technician to join our team at Lighthouse Professional Services. In this role, you will be responsible for providing top-notch technical support to our employees and clients. As a Help Desk Technician, you will be the first point of contact for technical issues and will work closely with our internal teams to resolve problems efficiently.

Key Responsibilities:
  • Provide technical assistance to users via phone, email, or in-person.
  • Troubleshoot and resolve technical issues with hardware, software, and network systems.
  • Collaborate with full-time staff to escalate high-priority problems and ensure resolution.
  • Document and track user requests and resolutions in the SAP Network Request system.
  • Maintain accurate records of all interactions and issues resolved.

What You'll Need:
  • Strong technical skills and knowledge of IT systems, networks, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent required; degree in computer science or related field preferred.

Our Company

Lighthouse Professional Services is a leading provider of contract and direct hire talent to client companies across the country. With over 50 years of experience, we have built a reputation for delivering exceptional results and building long-lasting relationships with our clients and candidates. We offer a dynamic and supportive work environment that encourages growth and development.

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