Sales & Customer Service Representative

3 days ago


Fort Worth, Texas, United States Massage Envy Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities:

  • Provide outstanding customer service and ensure that every guest feels valued and understood.
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.

Requirements:

  • A high school diploma or equivalent and previous retail or sales experience (preferred).
  • Critical thinking skills, excellent math and computer skills, and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.

Benefits:

  • Competitive base pay starting at $10.33/hour plus commissions.
  • Medical insurance available to full-time employees after completing their first 90 days.
  • Paid time off for full-time employees after one year of service.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 15% off all products.


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