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Travel Operations Specialist

2 months ago

Cincinnati, Ohio, United States Total Quality Logistics Full time

About the Role:

As a Corporate Travel Agent at Total Quality Logistics, you will be responsible for managing all aspects of booking travel arrangements for employees. This is a high-volume, fast-paced sales industry that requires attention to detail, excellent customer service, and a 24/7 mentality to ensure a safe and positive experience for those traveling.

What's in it for You:

  • $42,000 - $50,000 base salary + performance bonuses
  • Support the company's initiatives to maintain its position as a Top Workplace nationwide
  • Comprehensive health, dental, and vision coverage, including a plan with no out-of-pocket costs + 401(k) with company match
  • Be part of a winning team - Total Quality Logistics has been recognized as a Fortune 100 Best Companies to Work For and Forbes' America's Best Employers

Key Responsibilities:

  • Prepare travel arrangements, including air, car, and hotel bookings through preferred suppliers
  • Advocate for customer concerns and requests, providing exceptional service
  • Provide travel quotes and related information in response to travel requests
  • Reconcile purchases and audit travel expenses
  • Stay up-to-date with corporate travel trends, regulations, and industry changes, as well as the company's travel policy
  • Process customer transactions, paperwork, and reports efficiently
  • Manage after-hours calls and weekend coverage on a rotating basis

Requirements:

  • 2+ years of experience in corporate travel, airlines, or travel agencies
  • Global Distribution System (GDS) experience required (Smartpoint+, Apollo, Worldspan, or Sabre)
  • Concur Travel skills preferred
  • Excellent communication, phone etiquette, and listening skills
  • Attention to detail and organizational skills to handle multiple tasks and requests effectively
  • Ability to build and maintain relationships
  • Thrives in a fast-paced environment with limited supervision
  • Proficient in the Microsoft Office Suite