Customer Service Excellence Specialist

7 days ago


Fernley, Nevada, United States United Federal Credit Union Full time
About the Role

The Member Service Advisor is a key position at United Federal Credit Union, responsible for building and maintaining strong member relationships. This involves providing efficient responses to service requests and encouraging members to purchase new loan and deposit products. The ideal candidate will have excellent communication skills, be able to work effectively in a team, and consistently aim to exceed member expectations.

Key Responsibilities

* Respond promptly to member inquiries and provide tailored solutions
* Identify opportunities to promote new products and services
* Collaborate with colleagues to deliver exceptional member experiences

Requirements

* 2+ years of experience in customer-facing roles
* Excellent communication and interpersonal skills
* Ability to analyze problems and develop effective solutions

Our Benefits Package

* Salary: $48,000 - $58,000 per annum (dependent on location)
* Comprehensive benefits, including medical, dental, and vision coverage
* Generous paid time off for rest and relaxation

Why Join Us?

We are committed to creating a supportive work environment that fosters growth and development. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply.

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