Insurance Customer Service Representative

3 days ago


El Paso, Texas, United States West Texas Agency El Paso Full time
Job Description

We are seeking a highly skilled Customer Service Specialist to join our team at West Texas Agency El Paso. As a key member of our customer service department, you will be responsible for providing exceptional service to our policyholders.

Responsibilities:

  • Stay up-to-date on new marketing initiatives to accurately address insurance-related questions using all available tools.
  • Demonstrate accuracy in processing client policy modifications based on the data given.
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries.
  • Confirm client insurance coverage and provide evidence of insurance papers to policyholders.
  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to ensure the issue is resolved.

Qualifications:

  • You must have previous customer service experience for this position.
  • Excellent active listening, interpersonal, and communication skills are required.
  • A high school diploma or GED equivalent is needed.
  • Familiarity with Microsoft Office and database management is preferred.
  • Knowledge of insurance products and policy schedules is an asset.

Salary: $45,000 - $55,000 per year



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