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IT Support Specialist

2 weeks ago

Jersey City, New Jersey, United States Merge IT LLC Full time

Company Overview

Merge IT LLC is a team of talented professionals dedicated to delivering top-quality IT talent to Fortune 100 clients. Our expertise spans multiple industries, including banking and pharmaceuticals.

Job Summary

We are seeking an IT Support Engineer to join our team in a manufacturing / factory setting. The successful candidate will be responsible for performing technical work activities, coordinating small teams, and providing customer service.

Main Responsibilities

  • Perform a range of technical work activities either remotely or at the customer site to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
  • Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Evaluate escalations and take appropriate action to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure a consistent experience.

The Ideal Candidate

  • Able to follow instructions and procedures.
  • Proven experience in IT Desktop Service environment.
  • Uses information systems, technology functions, and applications in line with IT industry standards as appropriate to the role.
  • Demonstrates an organized approach to work.
  • Demonstrates customer service abilities.
  • Routine administrative skills.
  • Good interpersonal skills, basic literacy, and numeracy skills.
  • Demonstrates awareness of health and safety at work.