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Domino's Pizza Team Lead

2 months ago

Garner, North Carolina, United States Domino's Pizza LLC Full time

Job Summary

As a Team Lead at Domino's Pizza LLC, you will be responsible for leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Team Leadership
    • Lead a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
    • Maintain staffing levels that mirror the needs of the business at any point of the day.
  • Operations Management
    • Responsible for end of the night bank deposits.
    • Responsible for doing a nightly product inventory count.
    • Ensure the store is set up properly and ready to receive orders upon time of open.
  • Customer Service
    • Foster and project a sense of urgency with each and every order.
    • Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
  • Logistics and Supply Chain
    • Collect money and signed credit card receipts from delivery drivers at the end of their shift.
    • Ensure vehicles used for delivery pass inspection, both mechanically and visually.
    • Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
  • Marketing and Sales
    • Promote pizza products, specials, and promotions.
    • Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
  • Communication and Teamwork
    • Provide quality customer service to internal and external customers both over the phone and in person.
    • Ability to speak and write clearly and comprehension of using a computer-based order entry system.
    • Contribute to and promote an atmosphere of teamwork, energy, and fun.