Business Solutions Specialist
3 days ago
At Tailored Management, we're seeking a Business Solutions Specialist to join our team. This role offers an opportunity to work with top-tier institutional clients and provide exceptional customer service. As a key point of contact for customers in Futures & Options and OTC clearing, you'll be responsible for managing client relationships, providing trade/position support, and addressing product inquiries across the derivatives space.
Key Responsibilities:- Answer client queries on trades, positions, commissions, lifecycle events, and product offerings.
- Serve as the central point of contact for clients, managing escalations and research.
- Coordinate client requests and maintain regular meetings to discuss trends and issues.
- Collaborate with internal teams to drive solutions for client needs and operational issues.
- Promote self-service and reduce manual processes for clients.
- Maintain accurate client profiles and contact information.
- Strong communication and leadership skills, able to work in a fast-paced environment.
- Worked at FCM (Futures Clearing Merchant).
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Knowledge of global market futures, options, and clearing processes.
- Experience with GMI, margin processes, and client execution.
- Ability to work with global teams and outsourced partners.
- A proactive, innovative mindset with a focus on continuous learning.
- Preferred: Bachelor's degree and prior experience in Business Analytics or Client Relationship Management.
This role is based in Chicago, IL, and offers a competitive salary range of $48.43/hour on W2 (weekly pay). Benefits include access to health benefits, and this position is an initial 3-month contract with potential conversion or extension based on performance, attendance, and business needs.
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