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Cafe Operations Supervisor

2 months ago

New York County New York, United States Eataly North America Full time
Eataly North America is seeking a skilled Cafe Operations Supervisor to lead the day-to-day operations of our Quick Service Restaurant counter. As a key member of our team, you will be responsible for supervising and training Sales Associates and Baristas, ensuring high hospitality standards are met, and maintaining a steady leadership presence on the floor. Your duties will include purchasing supplies, monitoring inventory, managing transactions, and ensuring accurate accounting. You will also be responsible for documenting guest incidents, investigating and resolving issues, and performing other duties as required. If you have a passion for delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Supervise and train Sales Associates and Baristas to ensure high hospitality standards are met
* Maintain a steady leadership presence on the floor, interacting with guests, team members, and vendors
* Purchase supplies, beverages, and equipment per the direction of the QSR General Manager
* Monitor inventory, check orders, and distribute supplies as needed
* Manage transactions and ensure accurate accounting
* Document guest incidents, investigate and resolve issues
* Perform other duties as required

**Requirements:**

* Strong leadership and supervisory skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.