Information Systems Specialist
4 weeks ago
Ursa Major is a pioneering aerospace and defense systems company that designs and manufactures cutting-edge propulsion systems for space, hypersonic applications, and missile systems. Our mission is to empower our teams to develop innovative solutions and push the boundaries of what's possible.
Job SummaryWe're seeking an experienced Information Services Support Specialist to join our team. As a key member of our Information Services team, you will provide world-class desktop support to our employees, troubleshoot and diagnose problems, and manage IT assets. If you're a motivated and detail-oriented individual with a passion for IT, we encourage you to apply.
Responsibilities- Provide exceptional desktop support to all Ursa employees
- Triage and manage helpdesk tickets via our IS Support portal
- Troubleshoot and diagnose problems, escalating them as necessary to tier II support
- Manage and deploy software via Microsoft Endpoint Manager and Company Portal App
- Setup and deploy new hire / replacement equipment
- Manage and track IT assets using Freshservice
- Create and manage user accounts using Microsoft Office 365
- Manage user permissions in Microsoft Azure and SharePoint Online
- Work on IS projects to help improve internal infrastructure as requested
- Maintain support documentation and publish knowledgebase articles
- Work with IS management to develop strategies to improve helpdesk efficiency and customer satisfaction
- B.S. degree in IT related field or equivalent certifications from an accredited certification agency
- 3+ years' experience in helpdesk / desktop support
- Comfortable working in fast-paced, startup environment
- Demonstrated success as project or team lead
- Familiarity working in a Microsoft Office 365 and Microsoft Azure Government cloud-based environment preferred
- Unlimited PTO - Vacation, Sick, Personal, and Bereavement
- Paid parental and Adoptive Leave
- Medical, Dental and Vision Insurance
- Tax Advantage Accounts (HSA/FSA)
- Employer Paid Short and Long Term Disability, Basic Life, AD&D
- Additional Benefit Options Including Voluntary Life, Emergency Medical Transport and Pet Insurance
- EAP Program
- Retirement Savings Plan - Traditional 401(k) and a Roth 401(k)
- Company stock options
Ursa Major is an equal-opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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