Retail Store Manager

2 months ago


Virginia Beach, Virginia, United States Goodwill of Central & Coastal Virginia Full time
Job Summary

Goodwill of Central & Coastal Virginia is seeking a highly motivated and experienced Retail Store Manager to lead our retail location, donation site, and in-store production facility. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring a positive work environment.

Key Responsibilities
  • Store Operations: In the absence of the store manager and assistant manager, you will be responsible for running the store operations, including front-end and production area activities.
  • Associate Management: You will monitor the progress of associates, provide guidance and support, and execute the MATRIX daily to reach sales goals.
  • Customer Service: You will promote and set the example for exceptional customer service, both internally and externally, and ensure that all store associates provide a high level of customer service.
  • Communication: You will assist the store management team with meaningful communication through onboarding, monthly meetings, check-ins, and appraisals.
  • Feedback and Improvement: You will solicit customer and associate feedback, act on it, and utilize management information tools to determine and measure store activity and identify trends.
  • Reporting and Compliance: You will submit all closing reports, accident reports, risk training reports, and Kronos documentation correctly and on time.
  • Initiative and Improvement: You will take the initiative to look for opportunities to improve the store, including efficiencies, processes, and people development.
Requirements
  • Education: High School Diploma or GED preferred.
  • Experience: 1 year of experience in a leadership role preferred.
  • Certifications: No professional certifications are required for this position.
  • Security Clearance: The associate will be required to successfully pass a criminal background check.
Competencies
  • Lives the Values: Demonstrates a commitment to Goodwill's values and mission.
  • Drives for Results: Focuses on achieving sales growth and improving customer satisfaction.
  • Customer Focus: Prioritizes customer needs and provides exceptional customer service.
  • Communication: Effectively communicates with associates, management, and customers.
  • Job Skills Knowledge: Possesses knowledge of retail operations, customer service, and associate management.
  • Builds/Leads Teams: Develops and leads a high-performing team of associates.
Work Environment

The associate will work in a moderate work environment with occasional exposure to extreme atmospheric conditions. The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central & Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.



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