Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Colonial Surety Company.
Job SummaryThe ideal candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work in a fast-paced environment.
About the Role- Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
- Collect and enter orders for new or additional products and services.
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that the appropriate actions are taken to resolve customers' problems and concerns.
We offer a competitive salary of $45,000 per annum, paid bi-weekly, as well as a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and paid holidays.
Key Requirements- High school diploma or equivalent.
- Customer service experience required - preferably in an office setting.
- Excellent communication skills, including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
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