Customer Service Representative

3 weeks ago


Woodcliff Lake, New Jersey, United States Colonial Surety Full time

We are seeking a highly skilled Customer Service Representative to join our team at Colonial Surety Company.

Job Summary

The ideal candidate will have excellent communication skills, a strong focus on customer satisfaction, and the ability to work in a fast-paced environment.

About the Role
  • Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
  • Collect and enter orders for new or additional products and services.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that the appropriate actions are taken to resolve customers' problems and concerns.

We offer a competitive salary of $45,000 per annum, paid bi-weekly, as well as a comprehensive benefits package including medical, dental, and vision insurance, paid time off, and paid holidays.

Key Requirements
  • High school diploma or equivalent.
  • Customer service experience required - preferably in an office setting.
  • Excellent communication skills, including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.


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