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Healthcare Support Specialist
2 months ago
Healthcare Support Specialist:
• Proven experience in a clinical environment.
• Must maintain a courteous and professional demeanor in all interactions with patients, visitors, staff, and healthcare professionals.
• Assist physicians in patient care activities.
• Exhibit comprehensive knowledge of clinical operations.
• Anticipate the needs of physicians for each patient based on their concerns and treatment protocols.
• Ensure that all patient results, imaging, laboratory tests, and procedural documentation are available in patient files prior to consultations.
• Collect and record patient vital signs and concerns accurately in medical records.
• Document information clearly and legibly, including laboratory findings.
• Facilitate communication between healthcare providers and patients.
• Complete laboratory requisition forms and ensure specimens are dispatched to the appropriate laboratories according to insurance agreements.
• Oversee and replenish supplies and instruments in examination and procedure rooms.
• Sterilize instruments in compliance with health regulations and maintain cleanliness of sterilization equipment as needed.
• Prepare clinical documentation as required.
• Coordinate surgical scheduling and provide patients with necessary pre-operative instructions, referring to administrative staff for insurance verification.
• Provide support for surgical scheduling as needed.
Licensed Practical Nurse (LPN):
- Conducts patient care duties with consideration for the specific needs of various age groups.
- Under the supervision of a Registered Nurse (RN), performs comprehensive assessments on all patients and conducts follow-up evaluations as per established protocols.
- Effectively assesses and manages pain, employing appropriate pain relief strategies and educating patients and families on pain management.
- Demonstrates knowledge of pharmacology and the correct administration of medications based on patient age and clinical status.
- Adheres to the five rights of medication administration to minimize the risk of errors.
- Adjusts care plans based on patient responses to treatment and evaluates the overall effectiveness of care daily.
- Develops educational plans tailored to identified patient learning needs and assesses the effectiveness of the education provided, involving family members as appropriate.
- Assists physicians with medical procedures and performs tasks requiring technical skills under the guidance of an RN.
- Treats patients and their families with respect and dignity, addressing psychosocial, cultural, ethnic, and spiritual needs.
- Engages professionally with patients and families, involving them in the care planning process.
Registered Nurse (RN):
- Enhances public relations for the department and healthcare facility by presenting oneself in a professional manner and participating in community service initiatives as needed.
- Effectively resolves patient and family concerns to achieve positive outcomes for all parties involved.
- Exhibits strong communication skills necessary for interacting with individuals of diverse ages and backgrounds, maintaining a positive attitude consistently.
- Fosters and maintains collaborative relationships with colleagues, other departmental staff, and physicians, ensuring a harmonious work environment.
- Practices the five rights of medication administration diligently.
- Demonstrates effective time management skills to optimize productivity.
- Encourages teamwork and collaboration among staff.
- Seeks assistance and information from colleagues when necessary.
Education
Required:
High School Diploma
Preferred:
Technical or other training
Bachelor of Science in Nursing
Associate of Science in Nursing
Licenses & Certifications
Preferred:
C-BLS Certification
C-Certified Medical Assistant