Restoration Operations Manager

4 days ago


Redmond, Washington, United States Vanity Fur Mobile Pet Salons Full time
Restoration General Manager

At Vanity Fur Mobile Pet Salons, we're seeking a highly skilled Restoration General Manager to lead our team of restoration technicians and drive business operations to ensure productivity and excellence in client service.

Key Responsibilities:
  • Lead the team of restoration technicians on projects and enforce project and performance standards to ensure high-quality customer satisfaction.
  • Establish and communicate clear standards of performance and budgets for each client account.
  • Supervise and manage project work to comply with assigned deadlines/schedules and meet industry standards for restoration.
  • Document each project thoroughly and consistently follow up with clients and insurance companies for payments.
  • Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives.
  • Manage and monitor sales and be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client's wellbeing.
Requirements:
  • Minimum 1 year of restoration industry experience as an operations manager.
  • Minimum 1 year of Project Management and Estimating experience.
  • Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization.
  • Demonstrated ability to solve problems and make prudent decisions.
  • Strong knowledge of MS Office and Xactimate and any CMS.
  • IICRC Certifications are highly desirable.
Compensation:

$70,000.00 - $85,000.00 per year



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