Data Analytics Specialist
3 weeks ago
**About the Role:**
Citigroup Inc. is seeking a highly skilled Data Analytics Specialist to join our team in Wilmington, Delaware.
This position involves working with multiple customer touchpoints (phone, chat, digital, branch) to create a holistic customer view and support the execution priorities of the Omni channel analytics team.
We are looking for an individual with excellent analytical ability and problem-solving skills, who can work with cross-functional teams to create channel and reach expansion opportunities.
The ideal candidate will have a Bachelor's degree in a quantitative discipline, 3+ years of work experience in channel analytics, and knowledge of modern drive-to-web strategies.
**Responsibilities:**
- Create a comprehensive strategy framework to enhance targeting efficiency across channels (digital, phone, Branch)
- Develop targeting strategies for all ECM channels using statistical and segmentation tools
- Conduct financial analysis and forecasting for program recommendations
**Requirements:**
- Bachelor's degree in a quantitative discipline (Statistics, Mathematics, Economics, Engineering or other quantitative field)
- 3+ years of work experience in channel analytics (digital, phones) role
- Must have working knowledge of modern drive-to-web strategies
**Benefits:**
Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. We also offer paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
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