Cable System Installation Specialist
3 weeks ago
About the Job
We are seeking a skilled DIRECTV Field Service Technician to join our team as a Cable System Installation Specialist. As a specialist in this role, you will be responsible for installing, repairing, and maintaining DIRECTV services in Multi-Dwelling Units (MDUs). Your primary goal will be to deliver exceptional customer experiences through troubleshooting, answering customer inquiries, and providing feedback to Adcomm MDU.
This role requires strong independent work skills, along with exceptional customer service abilities, as you will educate customers on the features and benefits of DIRECTV services. You will work both indoors and outdoors, installing and repairing DIRECTV equipment. The successful candidate will have a high school diploma or equivalent and previous experience in cable installation, telecommunications, or a related field is advantageous.
Responsibilities:
- Deliver exceptional customer service during all phases of DIRECTV system installation, troubleshooting, maintenance, and upgrades.
- Install, upgrade, and repair DIRECTV products in accordance with quality standards.
- Test DIRECTV satellite dishes and indoor equipment using specialized meters and tools.
- Replace defective DIRECTV satellite dishes and equipment as needed.
- Greet customers professionally and ensure installations are completed to their satisfaction.
- Use eight-foot and twenty-eight-foot ladders for roof installations.
- Utilize a DIRECTV meter to peak and align satellite signals.
- Install coaxial cables and set up DIRECTV receivers.
- Work at heights to install and service DIRECTV equipment, ensuring all services are fully functional.
- Perform tasks in attics, basements, and crawl spaces, involving bending, kneeling, stooping, crouching, and crawling.
Requirements:
- High school diploma or equivalent.
- Previous experience in cable installation, telecommunications, or related field is advantageous.
- Strong understanding of cable systems, networking concepts, and telecommunications equipment.
- Proficient in using hand and power tools for installation and repairs.
- Excellent communication skills and customer service orientation.
- Ability to work independently and collaboratively in a fast-paced environment.
- Willingness to work outdoors in various weather conditions and occasional evenings or weekends.
- Valid driver's license.
- Have basic tools, such as:
- Adjustable Wrenches
- Screwdrivers
- Pliers
- Cable Stripper
- Cutters
- Coax and Cat 5/6 Crimpers
- Cordless Drill(s)
- Ethernet Punch Down Tool
- Have equipment, such as:
- Cable Tester
- Multimeter
- Connectors
- QAM Meter (Televes/JDSU)
- Super Buddy Meter (Desirable)
- AIM - Meter
About Adcomm-MDU:
Adcomm-MDU Services, LLC (''AMS') is one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the 'Celerity ' brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services.
The AMS management team has decades of experience operating in both the residential and commercial segment of the video markets. As a result, the team has deep pre-existing relationships and dealer agreements with major video providers, and streaming platforms.
Compensation Package: We offer an estimated salary of $65,000 per year, plus additional benefits and opportunities for career growth.
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