Customer Experience Specialist

3 weeks ago


Clearwater, United States Supply One Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team at Supply One. In this role, you will be responsible for providing exceptional customer service, processing orders, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Process and confirm orders within 24 hours of receipt
  • Generate standard quotes within 24-48 hours of receipt
  • Answer phone calls by the 3rd ring and respond to emails by the end of each day
  • Build and maintain accurate price lists to protect gross profit margins
  • Resolve customer problems and elevate issues immediately to an acceptable resolution
  • Monitor customer min/max levels, open orders, and inventory levels to ensure timely delivery
Requirements:
  • High School diploma or equivalent
  • Experience in a customer service role preferred
  • Strong organizational skills and ability to prioritize tasks
  • Demonstrated initiative in personal professional development
  • Basic arithmetic skills including gross profit calculations
  • Attention to detail and accuracy
  • Proficiency in Microsoft Office including Excel, Word, PowerPoint, and Outlook

Salary: $45,000 - $60,000 per year, depending on experience. Benefits include health insurance, paid time off, and opportunities for professional growth and development.



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