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Veterinary Client Care Specialist

1 month ago

NH United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly skilled and compassionate Client Care Specialist to join our team at Port City Veterinary Referral Hospital. As a key member of our client-facing team, you will play a vital role in delivering exceptional service and support to our clients and their pets.

Responsibilities
  • Client Education and Support: Provide informative and empathetic support to clients and referring veterinarians, ensuring they are well-informed about our comprehensive services.
  • Appointment Coordination: Assist clients in scheduling appointments, ensuring a seamless and efficient process.
  • Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For
  • Exceptional Communication Skills: Possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
  • Adaptability and Multitasking: Thrive in a fast-paced environment, navigating unexpected situations with ease and versatility.
  • Customer Service Excellence: Provide outstanding service, building positive relationships with clients and colleagues alike.
  • Flexibility and Teamwork: Be a team player who adapts to situations where protocols may not apply, handling unanticipated tasks with ease and poise.
Benefits
  • Competitive Compensation: $19 - $21 pending knowledge and experience.
  • Full-Time Benefits: Uniform allowance, paid time off, holiday pay, employee pet discount, 401k, medical/dental/vision, disability insurance, life insurance, HSA/FSA, and access to VetBloom for continuing education and training.

At Ethos Veterinary Health, we are committed to delivering exceptional care and rewarding careers. If you are a compassionate and skilled individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.