Customer Service Representative

3 weeks ago


Collierville, Tennessee, United States The Auto Club Group Full time
Join The Auto Club Group Team

We are seeking a highly motivated and customer-focused Branch Customer Service Representative to join our team at The Auto Club Group. As a key member of our branch team, you will be responsible for providing exceptional customer service, promoting ACG products and services, and participating in office events to drive revenue growth.

Key Responsibilities:
  • Provide sales and support services to members, including greeting, servicing, and selling membership, travel products, and banking products.
  • Generate leads, update members on travel and insurance specials, and provide travel information.
  • Respond to customer inquiries and refer to senior staff or agent when appropriate.
  • Provide cashiering services to members, including taking and processing payments for insurance policies, travel, and sale of tickets.
  • Receive and resolve member/customer complaints and seek assistance from management when necessary.
  • Provide administrative support to the travel and/or insurance sales staff during peak periods.
  • Conduct outbound promotional calls for insurance and/or travel products.
Requirements:
  • High school diploma or equivalent.
  • Working in a customer-focused environment.
  • Providing customer-focused service and timely solutions to problems.
  • Microsoft Office applications.
  • Taking personal responsibility in seeking solutions to problems.
  • Multi-tasking and prioritizing tasks to meet office customer service goals.
What We Offer:
  • Competitive hourly wage of $17.00 with additional incentives and an annual bonus potential based on performance.
  • Excellent and comprehensive benefits package, including medical, dental, and vision benefits, 401k match, paid parental leave, and more.

We are an equal opportunity/affirmative action employer and welcome applications from diverse candidates. Regular and reliable attendance is essential for this role. A background and drug screen will be required for all applicants offered employment.



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