Operational Leader

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Restaurant Leadership Role

Position Overview:
The District Manager will provide leadership by overseeing the people, processes, and operations of Dunkin / Baskin Robbins stores. This role will drive excellence in day-to-day operations, train, coach, and support Store Managers. The goal is to focus on in-store problem solving, process improvements, and setting standards. The District Manager is responsible for upholding what is in the best interest of the brand, as well as recognizing and motivating Store Managers and crew.

Key Responsibilities:

• Leadership and Management: Provides leadership for each store manager in the market to ensure customer satisfaction.
• Profit and Performance: Leads the way by working with each General Manager to deliver restaurant controllable profit and meet targeted flow-thru goals in each restaurant.
• Operational Excellence:
  • Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
  • Partners with each GM to continuously grow sales and increase sales over the previous year.
• Training and Development: Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
• Staffing and Safety: Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
• Regulatory Compliance: Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Employee Engagement: Champions recognition and motivation efforts throughout the market.
• Work Environment:
  This position often operates in a restaurant setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls, and burns. Frequent hand washing is required. Uniforms and hygiene expectations are required. Extensive travel is also required.

Requirements:

• Must have 3-5 years of successful operational management experience in the fast casual restaurant industry.
• High school diploma or equivalent required.
• Must have strong time management/problem solving skills.
• Ability to become trained across a wide spectrum of competencies (operations, marketing, store financials).
• Financial or math skills.
• Must have strong written, verbal, and interpersonal communication skills to positively influence others.
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
• Proven ability to drive financial performance, customer and employee satisfaction.
• Must have strong understanding of P&L statements, cost of goods, labor and scheduling, tools to track performance.
• Must be computer literate and familiar with restaurant management software (Microsoft Office).