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Supply Chain Director

2 months ago

Spanish Fork, Utah, United States GXO Logistics Full time
About the Role

We are seeking a highly skilled and experienced Director, Account Management to join our team at GXO Logistics. As a key member of our leadership team, you will be responsible for managing the customer experience and leading complex solutions that deliver value to our clients.

Key Responsibilities
  • Establish a strategic direction for achieving account penetration and delivering plans
  • Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company
  • Maintain accountability for growth while ensuring that GXO exceeds customers' SLAs and expectations
  • Provide leadership in project management, process control, quality initiatives, RFP response, creating Statements of Work (SOW), etc.
  • Lead negotiations and develop relationships to navigate both internal and external initiatives
Requirements
  • Bachelor's degree or equivalent related work or military experience
  • 7 years of progressive experience in supply chain management
  • Experience in project management, process control, quality initiatives (ISO/ACE/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response and SOW creation
  • Proven logistics industry/supply chain management knowledge with competency in omni-channel distribution or retail supply chain systems
Preferred Qualifications
  • 10 years of experience in supply chain management
  • Superior customer relationship management experience and skills
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
  • Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
  • Solid project and time management skills with the ability to multitask and handle customer expectations
About GXO Logistics

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.