Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Grocery Department. This role involves providing exceptional customer service, maintaining store standards, and ensuring seamless shopping experiences for our customers.
About You
You will be responsible for delivering quality customer service by addressing customer inquiries, resolving issues, and promoting sales through effective communication and interpersonal skills. Your ability to work independently and collaboratively as part of a team will be crucial in achieving departmental goals and objectives. Additionally, you will maintain accurate records, ensure compliance with company policies, and contribute to creating a positive work environment.
Key Responsibilities
* Provide fast, friendly, and accurate customer service to create a positive shopping experience
* Maintain an atmosphere of enthusiastic customer awareness, emphasizing excellent customer service and minimizing shrink through proper utilization of standard practice
* Stock merchandise efficiently, clean shelves, and ensure proper shelf allocation
* Place only saleable merchandise on the shelves, follow ordering, receiving, preparation, conditioning, and displaying guidelines
* Utilize company tools such as ACIS and CAO, understand and adhere to company guidelines, policies, and standard practices
* Ensure Food Safety and Workplace Safety guidelines and procedures are followed, report associate and customer accidents according to established Food Lion procedures
* Wear the Food Lion uniform, complete with name badge, and adhere to the Food Lion dress code
Educational Requirements and Qualifications
* High school graduate or equivalent preferred
* Excellent interpersonal, organizational, communication, and customer service skills
* Ability to learn multiple tasks and technical requirements of the job
* Ability to use technical information to solve problems
* Must meet minimum age requirements to perform specific job functions and be able to meet the physical requirements of the position with or without reasonable accommodations
Estimated Salary: $35,000 - $45,000 per year
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