Program Director

6 days ago


Rocky Hill, Connecticut, United States Medical Transportation Management (MTM) Full time

Company Overview:

Medical Transportation Management (MTM) is a leading healthcare organization that offers innovative transportation solutions to individuals in need.

About the Role:

We are seeking an experienced Program Director to lead our operations management team. The successful candidate will be responsible for ensuring business outcomes and contract goals are defined and met.

Job Responsibilities:

  • Provide leadership and management of direct and non-direct reports
  • Ensure business outcomes and contract goals are defined and met
  • Maintain, understand and effectively communicate Client expectations
  • Establish a working relationship with the Client and act as a liaison
  • Track and maintain department budget
  • Conduct quarterly Town Hall meetings
  • Monitor Client Satisfaction
  • Work with the Client to follow through on service issues
  • Regularly hold and document satisfaction meetings
  • Identify and manage stakeholders' expectations
  • Ensure regular interaction with internal departments
  • Continuously plan for growth and issue resolution
  • Keep abreast of changes to NET program rules, regulations, and policies
  • Ensure ongoing collaboration with internal and external partners
  • Provide development and career guidance to local staff
  • Work across all departments to ensure the cost of transportation service delivery is within budget

Requirements:

  • High School Diploma or G.E.D.
  • At least 8 years of experience managing large, profitable operations teams
  • Experience with contract implementation
  • Experience establishing and managing all aspects of performance management
  • Experience managing complex contracts with SLA's and government compliance
  • Must possess a valid driver's license

Preferred Qualifications:

  • Bachelor's Degree
  • Certified Project Management Professional or Associate Certification
  • Experience working with Medicaid and/or State programs

Compensation and Benefits:

  • Estimated salary range: $90,720 - $125,000 per year
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

Equal Opportunity Employer:

MTM is an equal opportunity employer and considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.



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