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Director of Professional Services Lead

1 month ago

Brookfield, Wisconsin, United States ProShip, Inc. Full time
Job Title: Director of Professional Services

ProShip, Inc. is seeking a highly skilled and experienced Director of Professional Services to lead our professional services teams in delivering exceptional installation, programming, and design work for our enterprise customers.

Key Responsibilities:
  • Develop and execute the company's Professional Services strategy, including staffing, performance, incentive programs, forecasts, and quarterly review of results.
  • Build and lead a high-performing Professional Services team, providing leadership, mentorship, and professional development opportunities to team members.
  • Cultivate strong relationships with clients, understand their business needs, challenges, and objectives, and provide strategic guidance and recommendations to support their success.
  • Provide oversight and guidance on project management methodologies, tools, and processes to ensure successful project execution and client satisfaction.
  • Optimize resource allocation and capacity planning to maximize efficiency and utilization of Professional Services resources.
  • Drive service innovation and continuous improvement initiatives, leveraging industry best practices, emerging technologies, and client feedback to enhance service offerings.
Requirements:
  • Experience in Logistics, specifically small parcel and LTL, with a strong understanding of major carriers, pricing, and products.
  • Strong leadership and team-building skills, with the ability to inspire and motivate teams to achieve goals.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Proven experience in project management methodologies and tools, with certification in project management (e.g., PMP) preferred.
  • Knowledge of consulting best practices, service delivery frameworks, and industry standards.
  • Experience in managing customer scope of work and able to identify and document changes when necessary.
  • Managing project financials, including budgeting, forecasting, and profitability analysis.
  • Strong analytical and problem-solving skills, with the ability to analyze complex project issues and provide actionable insights.
What We Offer:
  • Competitive salary and commission structure.
  • Full medical, dental, and vision benefits.
  • 401(k) and ESOP plans.
  • 10 paid company holidays.
  • Vacation and sick paid time off.
  • Stability, growth, and career progression.
  • A great work environment, including free employee lunch monthly, company Brewer's outing, and relaxed dress code.

ProShip, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.