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Chief Patient Experience Strategist

2 weeks ago

Los Angeles, California, United States Avature Full time

At Avature, we are seeking a seasoned Chief Patient Experience Strategist to spearhead our patient experience initiatives.

Primary Responsibilities
  • Develop and implement comprehensive patient experience strategies aligned with UCLA Health's philosophy.
  • Oversee key operational areas, including language services, hospitality services, patient complaints/grievances, and volunteer services.
  • Ensure all programs and initiatives align with CMS mandates and UCLA Health standards.
  • Analyze patient feedback and identify areas of strength and opportunities for improvement.

The ideal candidate will possess superior organizational skills to oversee multiple simultaneous projects and meet all deadlines. Excellent interpersonal and collaboration skills sufficient to develop and maintain successful partnerships with colleagues at all levels of the organization.