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Technology Support Specialist

1 week ago

Winter Haven, Florida, United States WorkerBees Staffing Full time
Overview

We are WorkerBees Staffing, a leading provider of technology solutions. As an IT Specialist, you will play a crucial role in supporting our systems, hardware, and networks to ensure seamless operations.

Responsibilities

This position entails maintaining and supporting computer networks, hardware, software, and configurations. Key tasks include:
  • Maintaining and supporting computer networks, hardware, software, and configurations.
  • Providing first-level support for software and hardware issues via email, phone, and in-person interactions.
  • Setting up, installing, troubleshooting, and repairing hardware, peripherals, and software.
  • Performing and documenting preventative maintenance and system tests.
  • Utilizing ticketing systems to log, track, and escalate service requests.
  • Diagnosing and resolving hardware, software, and network issues, including replacing components as needed.
  • Staying updated on emerging technology trends and advancements.
  • Collaborating across departments to coordinate IT operations and activities.
  • Performing administrative duties such as data analysis, documentation, and reporting.

Requirements & Qualifications

To excel in this role, you must have a detail-oriented approach, technical expertise, and strong communication skills.

Key qualifications include:
  • Bachelor's Degree in a related field (or equivalent experience).
  • Knowledge of IT tools, including remote control software, DNS, Active Directory, MS Server 2019, MS SQL, Microsoft Exchange Server, Office 365, and virus scanning software (e.g., McAfee, Symantec).
  • Familiarity with defect tracking software, personal computer diagnostic tools, encryption software, and media storage management software.
  • Ability to support company-used software and stay informed of technological advancements.
  • Strong proficiency in English, including composition, grammar, and communication skills (written and oral).

Benefits

We offer comprehensive benefits, including health, vision, dental, and life insurance after 30 days. Additionally, we provide a retirement plan with a generous employer match, time to recharge, and opportunities for professional development.