Experience Team Member

3 days ago


San Diego, California, United States ServiceNow Full time
Job Description

At ServiceNow, we're looking for talented individuals to join our Experience Team as Product Content Interns. As a key member of our team, you'll play a crucial role in creating high-quality product documentation that empowers our customers to get the most out of our innovative software.

Responsibilities
  • Develop product documentation for end-users and system administrators
  • Learn to author in various environments, primarily DITA/XML
  • Research, write, and ensure the accuracy of content covering current and future releases of our product
  • Collaborate with multiple development teams in an Agile environment
  • Conduct peer reviews of documentation
  • Work closely with other information developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, video)
Requirements
  • Currently pursuing a Bachelor's or Master's degree in Liberal Arts, Communications, Technical Communications, or related field, with up to two years of experience
  • Ability to learn highly technical products quickly, using pre-release software and internal documentation
  • Experience working in markup languages such as DITA, HTML, XML, or SGML
  • Ability to obtain information through research, interviews, and experimentation
  • Passionate about writing and have a strong conviction to improve the writing of others
  • Explain technical concepts in clear and concise prose
  • Interact collaboratively with peers from different cultural backgrounds, beliefs, opinions, and views
What We Offer

We offer a competitive compensation package, including a base pay of $35.68, plus equity (when applicable), variable/incentive compensation, and benefits. We also provide opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

ServiceNow is an equal opportunity employer and welcomes candidates from diverse backgrounds. If you're passionate about writing and have a strong conviction to improve the writing of others, we encourage you to apply.


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