Care Navigators

2 weeks ago


Auburn, Washington, United States We Care Daily Clinics Full time
Job Summary

We are seeking a compassionate and organized Care Navigator to join our team at We Care Daily Clinics. As a key member of our patient care team, you will play a pivotal role in ensuring seamless access to services and support for our patients.

In this role, you will provide on-demand peer services, crisis intervention, and de-escalation support to patients, as well as assist with pre-registration tasks and queue management. Your goal will be to create a welcoming and supportive environment for our patients, helping them navigate their healthcare journey with ease.

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. If you are passionate about delivering high-quality patient care and have a strong commitment to removing barriers for those struggling with addiction, we encourage you to apply.

Responsibilities:

  • Patient Engagement: Assist patients with web-app registration and other pre-registration tasks.
  • Crisis Intervention: Provide immediate support for mental health crises using motivational interviewing and de-escalation techniques.
  • Queue Management: Monitor patient queues and alert the SUD team if a patient has been waiting longer than 5 minutes.
  • Crisis Support: Offer emotional and de-escalation support across departments to help patients navigate overwhelming feelings and barriers to care.
  • Administrative Support: Manage critical reports, including the 45/90-day report and UA intervention report, and support SUD teams with rooming and patient care as needed.
  • Departmental Coverage: Provide backup for the PSR desk and the Neighborhood Center, assisting with answering questions about the SUD/Peer program and supporting overall clinic operations.

Requirements:

  • High school diploma or GED equivalent
  • 2 years customer service experience
  • Basic knowledge of computers and programs, including MS Office, PowerPoint, and Outlook
  • Preferred: AA degree, CPC, or in process of obtaining a CPC
  • Opioid Treatment Program experience given hiring preference


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