Airline Check-in Specialist

3 weeks ago


Saranac Lake, New York, United States Cape Air Full time
Job Description
We are seeking an Airline Check-in Specialist to join our team at Cape Air. In this role, you will provide exceptional customer service to our passengers at the ticket counter, checking in passengers and baggage, making passenger reservations and rebook flights, making boarding announcements, providing extra assistance to passengers with special needs, and ensuring compliance with FAA and airport security procedures.

**Responsibilities:**
* Check in passengers and baggage using Cape Air's reservation system
* Make passenger reservations and rebook flights
* Make boarding announcements
* Provide extra assistance to passengers with special needs
* Assist the main Cape Air Reservations Department
* Share information with pilots/ramp/operations using radio communications
* Organize ticket and cash reports
* Handle delayed or missing baggage and process claims

**Requirements:**
* Airline work experience preferred
* Airline reservation system experience preferred
* Must be at least 18 years old
* Must hold a high school diploma or equivalent
* Must have valid US driver's license
* Must be able to lift up to 70 lbs.
* Basic computer skills required
* Excellent communication and excellent customer service skills required
* Ability to interact effectively with others
* Ability to work independently and adapt to changing work priorities
* Ability to communicate effectively, orally and in writing
* Flexibility of schedule is a must
* This position will often require working nights, weekends, and holidays

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