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Health Information Management Specialist

2 months ago

Baltimore, Maryland, United States Sun Life Financial Full time
About the Role

We are seeking a highly skilled and detail-oriented Health Information Management Specialist to join our team at Sun Life Financial. As a key member of our operations team, you will play a critical role in ensuring the efficient and accurate collection and release of health information from various external sources.

Key Responsibilities
  • Contact external facilities to coordinate the collection of member and client health information
  • Request select records earmarked as priority within 1-5 business days
  • Consistently track, monitor, and document release of information processes used to obtain member and client health information
  • Review medical authorizations, and consent forms for accuracy and completeness
  • Monitor the integrity and protect the privacy of collected member and client health information
  • Receive, review, scan, and categorize collected member and client health information
  • Upload radiology imaging to Cloud storage while in-office
  • Create outgoing CDs and USB drives containing medical imaging/records to be released to outside providers while in-office
  • Effectively manage medical records collection queue and tasks to ensure timely accurate closing of assigned release of information activities list
  • Perform ongoing quality checks, auditing and reporting of results as assigned
Requirements
  • High School Diploma, with 3 years' experience in Health Information Management with a specific focus on release of information
  • Associate Degree in Health Information Technology or related curriculum highly preferred
  • Ability to work a hybrid schedule, with at least one day per week physically from the office
  • Working knowledge of release of information state, federal, and local regulations
  • Experience with electronic medical records (EHR) systems, patient, and provider portals, and scanning highly preferred; proficiency with Microsoft Office products, Roxio, and Epson Total Disc Maker
  • Familiarity with radiology studies, DCM files, and electronic sharing platforms
  • Ability to identify and label X-Rays, Ultrasounds, MRIs, CTs, etc.
  • Customer service oriented with exquisite telephone presentation
  • Must demonstrate excellent written and oral communication skills, astute problem-solving skills with the ability to multi-task as required
  • Must be detailed oriented with excellent time management skills
  • Strong work ethic with dynamic team environment interaction skills
  • Ability to work with a diverse range of people
  • Ability to adapt to and demonstrate proficiency in new and existing technologies that are integral to performing assigned tasks
  • Ability to operate office machines (copier, fax, printers, computer, etc.)
What We Offer
  • Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical, and financial
  • Generous vacation and sick time
  • Market-leading paid family, parental and adoption leave
  • Partially-paid sabbatical program
  • Medical plans
  • Company paid life and AD&D insurance as well as disability programs
  • Retirement and Stock Purchase programs to help build and enhance your future financial security
  • A flexible work environment with a friendly, caring, collaborative and inclusive culture