Member Experience Specialist

3 weeks ago


Burlington, Vermont, United States Quantum Credit Union Full time
Job Description

As a Branch Coordinator at Quantum Credit Union, you will play a critical role in delivering exceptional service to our members. Your primary responsibility will be to establish new member relationships and retain existing ones by providing tailored solutions and personalized service.

Key Accountabilities:

  • Develop and implement strategies to attract and retain high-value members.
  • Provide expert guidance on our products and services to help members achieve their financial objectives.
  • Process transactions accurately and efficiently while identifying opportunities to offer additional value-added services.
  • Collaborate with internal teams to resolve issues and improve overall member satisfaction.

Requirements:

  • Minimum 2 years of experience in customer-facing roles, preferably in the financial services sector.
  • Strong understanding of banking regulations and compliance requirements.
  • Excellent communication and interpersonal skills are essential for success in this role.
  • Bachelor's degree or equivalent experience is preferred.

Compensation Package:$48,000 - $65,000 per year based on performance and location.


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