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Security Operations Manager

2 months ago

Nashville Tennessee, United States Allied Universal Full time
Job Description:

**Job Summary:**

We are seeking a highly skilled and experienced Security Operations Manager to join our team at Allied Universal. As an Assistant Account Manager, you will play a critical role in ensuring the smooth operation of our security services at assigned locations.

Key Responsibilities:

  • Assist the Account Manager with all supervisory, training, and operations functions at assigned posts in accordance with post orders and client instructions.
  • Coordinate all aspects (technical and managerial) of executing the security contract at assigned locations.
  • Assign work tasks to Security Professionals and direct their work throughout the day.
  • Supervise, motivate, coach, and train Security Professionals to ensure they are equipped to perform their duties effectively.
  • Evaluate the work performance of Security Professionals and make recommendations regarding assignments.
  • Ensure that Post Order manuals and all other post and training information are properly maintained and updated.
  • Conduct on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post or when changes to post orders are made.
  • Oversee all reports, logs, and pass downs generated by and for the Security Department.
  • Distribute communications and other information to Security Professionals at post as directed.
  • Manage and supervise all sub-units within the Security Department, such as fire control rooms, command centers, and loading docks as applicable to job sites.
  • Respond to minor incidents that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
  • Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints, or other concerns, and forward any such issues to the Account Manager or Field Supervisor as appropriate.
  • Make recommendations for counseling and/or disciplinary action, including termination, and may be responsible for administering counseling or disciplinary actions.
  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to the Account Manager, Field Supervisor, Branch, and/or Regional Manager.

Requirements:

  • Minimum high school diploma or equivalent.
  • Minimum three (3) to five (5) years of professional-level experience required, with prior experience in the security industry, law enforcement, and/or military.
  • Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment.
  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
  • Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times and must carry the license at all times while on duty.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Ability to train and coach others, and to effectively enforce post orders, security standards, and company policies equitably and consistently.
  • Outstanding verbal and written communication skills required, with ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.