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IT Observability Solutions Engineer

2 months ago

Salisbury, North Carolina, United States Ahold Delhaize Full time
About the Role

We are seeking a highly skilled IT Observability Engineer to join our team at Ahold Delhaize USA. As a key member of our IT organization, you will play a critical role in building, growing, and fostering adoption of our enterprise Monitoring and Observability capabilities.

Key Responsibilities
  • Contribute to the implementation of education, tooling, and process to realize the monitoring and observability platform strategy, in line with the design and direction of senior team members.
  • Expand the enterprise monitoring and observability platform to improve the availability and performance of our enterprise systems, reduce operational support demand on our teams, and reduce time to market by improving developer visibility and ensuring a consistent experience for our customers.
  • Integrate hardware, software, products, and platforms with monitoring and/or observability tooling.
  • Education of existing teams on tooling, process, monitoring, and observability best practices.
  • Support process improvement as it relates to monitoring and/or observability.
  • Learn and share monitoring and observability best practices.
  • Follow the guidance of senior resources to utilize existing technology investments such as monitoring, AI, machine learning, data aggregation and visualization, alerting/notifications, automatic remediation, etc.
  • Utilize existing Infrastructure as Code (IaC) and Continuous Integration and Continuous Delivery (CICD) tooling for monitoring and observability services.
  • Shadow service delivery to learn about incident management and root cause analysis (RCA).
Requirements
  • Bachelor's degree in computer science, information systems, or related field; or equivalent work experience.
  • Excellent communication skills with the ability to engage with technical resources.
Preferred Qualifications
  • Exposure to site reliability engineering concepts.
  • An interest in continuous learning and/or insatiable curiosity.
  • Experience maintaining a customer-focused mindset.