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Healthcare Support Specialist

2 months ago


New Castle, Pennsylvania, United States UPMC - Pittsburgh Medical Center Full time
Job Overview

UPMC Regional Orthopaedics is seeking a dedicated Medical Assistant to enhance their operations. This role is focused on supporting the Rheumatology Advanced Practice Provider during standard business hours, ensuring a smooth workflow for patient care.

This position is part of a dynamic, multi-specialty practice serving a diverse patient population. The Medical Assistant will receive comprehensive on-the-job training and will have opportunities for career advancement within the organization.

Key Responsibilities:

  • Manage patient schedules and facilitate patient flow. Escort patients to examination or procedure rooms and assist them with mobility, dressing, and preparation for examinations.
  • Gather patient information and medical history, including vital signs and preliminary screenings as per provider protocols. Communicate instructions to patients and their families.
  • Handle the transmission of patient medical records in compliance with HIPAA and relevant regulations.
  • Prepare examination rooms and ensure all instruments and equipment are ready according to departmental standards. Maintain cleanliness and infection control protocols between patient visits.
  • Adhere to the guidelines set by regulatory bodies such as OSHA and CLIA, ensuring confidentiality and compliance with all organizational policies.
  • Perform clinical tasks such as phlebotomy, EKGs, and basic laboratory tests. Assist healthcare providers during procedures and accurately document patient information in medical records.
  • Respond to incoming calls, providing essential information and patient education as directed.
  • Coordinate the retrieval of lab and imaging reports, manage patient charts, and assist with appointment scheduling and insurance verification.
  • Under physician supervision, administer medications and vaccines as required.

Applicants should possess a high school diploma or equivalent, along with fundamental computer skills and familiarity with medical terminology and clinical responsibilities.

Licensure and Certifications:

  • CPR certification in accordance with AHA standards, including both theoretical and practical components.
  • Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
  • Compliance with Act 31, Act 33, Act 34, and Act 73 clearances, with renewals as necessary.

UPMC is committed to providing equal employment opportunities for all individuals, including those with disabilities and veterans.