Clinical Intake Specialist

1 week ago


Downers Grove, Illinois, United States Skyway Behavioral Health Full time
Job Summary:
Skyway Behavioral Health is seeking a compassionate and organized individual to serve as the first point of contact for prospective clients. The Admissions Coordinator will manage all incoming phone and web inquiries from individuals seeking services for our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP).

Key Responsibilities:
  • Serve as the initial point of contact for all phone, email, and web inquiries from prospective clients and their families.
  • Provide clear, accurate, and empathetic information about available treatment programs, services, and admission processes.
  • Answer client and referral questions and help guide them toward appropriate care options in conjunction with the Admissions Manager.
  • Create and maintain a positive, welcoming, and traumatic-informed experience for all potential clients.
  • Maintain confidentiality and adhere to HIPAA guidelines when managing PHI.

Requirements:
  • Previous experience in customer service/client support preferably in mental health care.
  • Undergraduate degree in Psychology, Social Work, or related field.
  • Exceptional organization skills, reliable and timely.
  • Excellent customer service skills and interpersonal communication skills that are clear, respectful, and considerate of other's perspectives.
  • Reliable internet access and a private workspace at home.

Salary: $50,000 - $60,000 per year.

About Skyway Behavioral Health:
Skyway Behavioral Health is an innovative behavioral health center that goes beyond the treatment of psychiatric symptoms to address underlying biological, behavioral, and psychosocial causes of psychiatric disorders.

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