Salesforce Business Analyst
4 weeks ago
Job Title: Senior Salesforce Business Analyst
Job Summary:
KMM Technologies is seeking a highly skilled Senior Salesforce Business Analyst to join our team. As a Senior Salesforce Business Analyst, you will play a critical role in leading the analysis, definition, and documentation of customer requirements to translate them into detailed, tangible, and measurable user stories and acceptance criteria.
Key Responsibilities:
- Lead discovery workshops with key stakeholders to understand business objectives, problem statements, and targeted goals and outcomes.
- Analyze stakeholder requirements, construct business process models, workflow charts, and diagrams, evaluate system capabilities, and write specifications/user stories.
- Design business processes by analyzing stakeholder requirements and constructing business process models, workflow charts, and diagrams.
- Drive communications with all key stakeholders for operational enhancements, defects, and project deliverables.
- Stay current on Salesforce releases, new features, product roadmaps, and applications available from 3rd parties on the Salesforce AppExchange.
- Map Salesforce capabilities, features, and best practices against business and technical requirements.
- Provide business and engineering expertise throughout each phase of the project, from planning to closeout.
Requirements:
- 7+ years of experience leading discovery workshops, soliciting, and documenting business requirements.
- 5+ years of experience as a Salesforce Business Analyst or System Administrator.
- Salesforce Admin (ADM-201) certified required.
- Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant, or Salesforce Education Cloud Consultant desired.
Preferred Qualifications:
- Education Cloud, Marketing Cloud, Einstein Analytics.
- Strong understanding of key SFDC architectural concepts and how they influence business process designs.
- Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs.
- Experience working in an Agile environment and with Agile tooling like Jira/Azure DevOps.
- Experience creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications.
Working at KMM Technologies:
KMM Technologies is a leading technology company that values innovation, collaboration, and customer satisfaction. As a Senior Salesforce Business Analyst, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work on challenging projects and develop your skills.
- A collaborative and dynamic work environment.
- The chance to make a real impact on our customers' businesses.
How to Apply:
If you are a motivated and experienced Senior Salesforce Business Analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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