Salesforce Business Analyst

4 weeks ago


Hyattsville, Maryland, United States KMM Technologies Full time

Job Title: Senior Salesforce Business Analyst

Job Summary:

KMM Technologies is seeking a highly skilled Senior Salesforce Business Analyst to join our team. As a Senior Salesforce Business Analyst, you will play a critical role in leading the analysis, definition, and documentation of customer requirements to translate them into detailed, tangible, and measurable user stories and acceptance criteria.

Key Responsibilities:

  • Lead discovery workshops with key stakeholders to understand business objectives, problem statements, and targeted goals and outcomes.
  • Analyze stakeholder requirements, construct business process models, workflow charts, and diagrams, evaluate system capabilities, and write specifications/user stories.
  • Design business processes by analyzing stakeholder requirements and constructing business process models, workflow charts, and diagrams.
  • Drive communications with all key stakeholders for operational enhancements, defects, and project deliverables.
  • Stay current on Salesforce releases, new features, product roadmaps, and applications available from 3rd parties on the Salesforce AppExchange.
  • Map Salesforce capabilities, features, and best practices against business and technical requirements.
  • Provide business and engineering expertise throughout each phase of the project, from planning to closeout.

Requirements:

  • 7+ years of experience leading discovery workshops, soliciting, and documenting business requirements.
  • 5+ years of experience as a Salesforce Business Analyst or System Administrator.
  • Salesforce Admin (ADM-201) certified required.
  • Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant, or Salesforce Education Cloud Consultant desired.

Preferred Qualifications:

  • Education Cloud, Marketing Cloud, Einstein Analytics.
  • Strong understanding of key SFDC architectural concepts and how they influence business process designs.
  • Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs.
  • Experience working in an Agile environment and with Agile tooling like Jira/Azure DevOps.
  • Experience creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications.

Working at KMM Technologies:

KMM Technologies is a leading technology company that values innovation, collaboration, and customer satisfaction. As a Senior Salesforce Business Analyst, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work on challenging projects and develop your skills.
  • A collaborative and dynamic work environment.
  • The chance to make a real impact on our customers' businesses.

How to Apply:

If you are a motivated and experienced Senior Salesforce Business Analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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