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Retail Operations Manager

2 months ago

New Haven, Connecticut, United States Pilot Company Full time
Position Overview

Pilot Flying J is in search of a seasoned Retail Operations Manager to lead our bustling retail locations. This role involves the development and implementation of strategic business plans for travel centers and dining establishments to meet set standards, sales targets, and customer satisfaction goals.


The Retail Operations Manager will be responsible for:

  • Meeting and exceeding customer expectations
  • Facilitating team meetings
  • Maintaining strong vendor partnerships

In this role, you will also focus on building, mentoring, and managing teams through effective staffing, interviewing, hiring, and training processes.


Key Responsibilities:

  • Driving sales performance
  • Overseeing team dynamics
  • Monitoring inventory levels
  • Delivering exceptional customer service
  • Conducting profit and loss analysis

Compensation: Starting pay ranges from $48,000 to $72,750.00 annually.


Qualifications

As a Retail Operations Manager, you must demonstrate integrity and accountability at the managerial level while showcasing outstanding leadership abilities. Flexibility to work nights, weekends, and holidays is essential.


Additional Requirements:

  • 2-3 years of management experience in retail, food service, grocery, or similar industries with a focus on financial outcomes
  • Proven management experience in high-volume retail settings with profit and loss responsibility
  • Ability to foster a customer-centric culture

Benefits:
  • Fuel Discount
  • Comprehensive Medical, Dental, and Vision Plans
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Work Schedule
  • Weekly Pay