Plumbing Service Coordinator

2 days ago


Lebanon, Tennessee, United States RooterMan of Chattanooga Full time
Company Overview
RooterMan of Chattanooga is a fast-paced and one-of-a-kind plumbing service and repair company looking for talented individuals to join our team. As a Client Care Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction.

We are committed to delivering top-notch service, utilizing the latest technology, and fostering a positive work environment that encourages growth and development.

This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences and is eager to grow with our company.

Salary: The estimated annual salary for this position is $45,000-$55,000, depending on experience and qualifications.

Job Description
As a Client Care Representative, your primary responsibility will be to promptly answer incoming phone calls, caring for callers with their needs, and effectively communicate via LiveChat, Email, and other electronic communications. You will also accurately schedule repair appointments based on service area and scope of work, actively communicating with the Dispatch Team regarding availability and skill sets. Additionally, you will assist other team members as needed to accomplish shared goals.

Required Skills and Qualifications
We are seeking a friendly, outgoing, and service-driven individual with previous Call Center/Dispatch experience preferred. Proficiency in computer and data entry skills, particularly with Microsoft Office and iOS, is essential. A working knowledge of ServiceTitan is a plus.

Benefits
Our comprehensive benefits package includes health insurance per diems, base salary + bonus opportunity, great work/life balance, paid holidays, and accruable vacation time. We offer flexible work schedules, paid new hire training, mentorship opportunities, and a supportive work environment that celebrates achievements and collaborates in problem-solving.

Others
In this role, you will have the opportunity to develop skills within the industry, learn from experienced professionals, and contribute to the success of our company.

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