Customer Service Ambassador
6 days ago
TARGET is a Fortune 50 company with over 400,000 team members worldwide. As one of America's leading retailers, we prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team.
Job Description
We are seeking a Small Format Team Member to join our team. This role involves providing exceptional guest service, customizing each experience and anticipating guest needs. You will be responsible for creating a welcoming experience by authentically greeting all guests, observing to quickly understand whether a guest needs assistance or wants to interact, and following body language and verbal cues to tailor your approach.
Key Responsibilities:
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Follow body language and verbal cues to tailor your approach
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Thank the guest in a genuine way and let them know we're happy they chose to shop at TARGET
About Our Team
We believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Small Format Team Member can provide you with the knowledge of guest service fundamentals and experience building a guest first culture across the store. We also offer flexible work schedules and reliable and prompt attendance is necessary.
Requirements
To be successful in this role, you will need to have a welcoming and helpful attitude toward guests and other team members. You should be able to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work both independently and with a team, resolve guest questions quickly on the spot, and attention to detail and follow a multi-step process. Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
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