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Client Support Professional

1 week ago

Florence, Kentucky, United States Regal Rexnord Corp Full time

About Regal Rexnord Corp

We are a leading global industrial manufacturer providing innovative solutions for various industries.

Our Company operates in multiple segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control.

We have a global presence with offices and manufacturing, sales, and service facilities worldwide.

Job Description

As a Customer Care Advocate, you will play a critical role in delivering exceptional customer experiences.

This position requires collaboration with cross-functional teams to drive results, utilizing established standard operating policies & procedures, and building strong customer relationships.

You will also be responsible for supporting corporate initiatives to enhance customer experience, handling customer escalations with first contact resolution when possible, and collaborating with internal teams with a high sense of accountability and urgency.

Responsibilities:

  • Deliver exceptional customer experiences.

  • Collaborate with cross-functional teams to drive results.

  • Utilize established standard operating policies & procedures.

  • Build strong customer relationships and deliver customer-centric solutions.

  • Support corporate initiatives to enhance customer experience.

  • Handle customer escalations with first contact resolution when possible.

  • Collaborate with internal teams with a high sense of accountability and urgency.

  • Work with internal partners to drive resolution on customer-impacting issues.

  • Effectively resolve conflicts.

  • Provide customer support with product knowledge.

  • Collaborate with Engineering team to increase up-selling opportunities.

  • Record calls for training and quality purposes.

  • Additional tasks assigned by leadership.

Requirements:

  • High School diploma required.
  • Bachelor's degree preferred.
  • 2-3 years of professional Customer Care experience or equivalent work experience required.
  • Experience with business tools such as Salesforce, SharePoint, MS Teams, Windows Operating Systems preferred.
  • Experience with Oracle &/or SAP (or other ERP systems) preferred.
  • Experience navigating and utilizing corporate websites & eCommerce platforms preferred.
  • Mechanical or technical aptitude & ability to read drawings desired.
  • Team oriented with the ability to influence others.
  • Ability to work in a highly dynamic team & fast-paced environment.
  • Situational adaptability and resourcefulness.
  • Excellent communication/interpersonal & organizational skills.
  • Ability to manage daily workload.

Benefits

  • Comprehensive health insurance plans.
  • Spending accounts for medical and dependent care expenses.
  • Paid time off and holidays.
  • Retirement plan with employer matching contributions.
  • Life insurance and accidental death & dismemberment coverage.
  • Paid leaves and tuition assistance.

Equal Employment Opportunity Statement

We value diversity and promote equal opportunities for all employees.