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Guest Services Representative in Hazard, KY
3 months ago
The Guest Services Representative at VP Management plays a crucial role in delivering outstanding service to all visitors while managing essential administrative duties within the hospitality sector.
Role Summary:
This full-time position offers a competitive salary and is located in Hazard, Kentucky. Both full-time and part-time opportunities are available.
Compensation & Benefits:
- Attractive salary based on experience
- Comprehensive benefits package including health, dental, and vision coverage
- Paid leave and holiday compensation
- Opportunities for career advancement within the company
Key Responsibilities:
- Welcome and greet guests in a courteous and professional manner
- Manage guest check-in and check-out processes, ensuring accurate information is collected
- Handle phone inquiries and provide timely responses
- Assist guests with special requests or needs
- Process payments and maintain precise financial records
- Collaborate with other departments to ensure seamless operations and guest satisfaction
- Keep the front desk area clean and organized
- Support administrative functions such as filing, data entry, and document management
- Adhere to all company policies and procedures to maintain a safe and welcoming environment for both guests and staff
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service role within the hospitality sector is preferred
- Basic computer skills and familiarity with reservation systems
- Strong communication and interpersonal abilities
- Attention to detail and capacity to manage multiple tasks effectively
- Flexibility to work various shifts, including weekends and holidays
- Ability to stand for extended periods and lift items up to 25 pounds
EEOC Statement:
VP Management is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are dedicated to fostering a diverse and inclusive workplace for all employees.
