Customer Service Representative

2 weeks ago


Knightdale, North Carolina, United States Planet Fitness Full time
About Us

Planet Fitness is a rapidly growing franchise group with over 2,000 locations across the United States, Canada, and beyond. We're passionate about helping individuals achieve their fitness goals, and we're committed to creating a supportive and motivating environment for our members and team members alike.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is perfect for someone who is passionate about delivering exceptional customer service and is eager to grow and develop their skills in a dynamic and fun-loving team.

Responsibilities
  • Provide exceptional customer service experiences for our members, including checking them into the system, taking them on tours, and assisting with new account sign-ups.
  • Maintain a clean and safe environment, ensuring that all areas of the facility are tidy and well-maintained.
  • Respond to member questions and concerns in a timely and professional manner, working collaboratively with other team members to resolve issues.
Requirements
  • High school diploma or equivalent required; prior customer service experience preferred.
  • Ability to work effectively in a fast-paced environment, with excellent communication and interpersonal skills.
  • Must be able to lift up to 50 pounds and stand for long periods of time.
What We Offer

We offer a range of benefits to support your physical and mental well-being, including a free Planet Fitness Black Card Membership, paid time off, and health insurance benefits for eligible employees. Plus, you'll have the opportunity to work in a dynamic and fun-loving team that's passionate about helping individuals achieve their fitness goals.



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