Nurse Practitioner

1 week ago


Greenville, South Carolina, United States Prisma Health Full time
Job Summary

We are seeking a skilled Nurse Practitioner - Telephone Triage to join our team at Prisma Health. As a key member of our healthcare team, you will provide expert telephone triage services to patients, utilizing evidence-based practices and clinical competency to assess and prioritize different types of conditions and symptoms.

Responsibilities
  • Provide clinical direction to patients and families calling with questions or medical direction regarding pediatric and adult patients.
  • Assess and prioritize different types of conditions and symptoms, utilizing advanced level nursing skills and telephone triage guidelines.
  • Collaborate with internal and external sources to ensure a smooth and efficient handling of all patient calls and compliance with applicable state and federal regulations.
  • Document all activity and collect data to complete nursing assessments, utilizing appropriate area and/or age-specific standards/policies and tools.
  • Identify and assess patient/family learning needs and teach accordingly, utilizing language and terminology familiar to the patient/family.
  • Communicate with the patient/family's need for education/teaching to others in the healthcare continuum, utilizing resources within the interdisciplinary healthcare team as necessary.
  • Coordinate patient appointments as appropriate with designated offices and agencies.
  • Perform follow-up phone calls on all callers within 16 hours of the original call and document and provide additional referrals and follow-up as needed.
  • May monitor call activity to assure timely answering of calls or make recommendations for expansion of the program as needed.
  • Develop customer service relationships by listening and understanding both internal and external customers, anticipating and providing solutions to customer needs, giving a high priority to customer satisfaction.
  • Maintain a positive attitude in the department, accepting change and embracing opportunities to positively contribute to the department.
Requirements

Education: Associate's Degree - Nursing

Experience: 3 years - Acute care nursing

Certifications/Registrations/Licenses: SC Registered Nurse

Work Shift: Variable

Location: Greenville Memorial Med Campus

Facility: 7001 Corporate

Department: Telephone Triage



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